Troubleshooting
Solutions to common problems.
10 articles
How do I reset my Hubfluence password?Recover or update your login credentials for Hubfluence.
The bot isn’t sending messages — what do I do?Steps to take if your bot appears stuck or inactive.
How do I connect my TikTok Shop account to Hubfluence?Link your TikTok Shop Seller Center account to start outreach campaigns.
How do I connect the Hubfluence Affiliate Manager to my TikTok Shop?How to connect the Hubfluence Affiliate Manager from TikTok Shop settings to enable creator outreach and campaign management.
Why can’t I see my samples or sample requests?How to fix missing or stuck sample data in your dashboard.
Why isn’t the “Creator Search” page loading?Quick fix for when your creator discovery page won’t load.
Why can’t I add a product to my campaign bot?Fix for “Failed to fetch product” or TikTok Auth issues when adding a product.
Why am I getting a “Request failed with status code 404”?If you're seeing a 404 error, here's what it means and how to fix it
How often do Creator Outreach Campaign invites update on the dashboard?Understanding the delay in campaign invite counts and analytics visibility.
Why is/was my campaign paused?Understanding how TikTok’s rate limits impact campaign delivery and when your bot will resume automatically.